Your privacy is important to us. This privacy statement explains the personal data Bilr processes, how Bilr processes it, and for what purposes.
References to Bilr products in this statement include Bilr services, websites, apps.
Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions Bilr has with you and the Bilr products listed below, as well as other Bilr products that display this statement.
Bilr collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Bilr and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Bilr products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of a small sampling of voice data we have taken steps to de-identify to improve our speech services, such as recognition and translation.
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Bilr-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Bilr and its customers.
You can also make choices about the collection and use of your data by Bilr. You can control your personal data that Bilr has obtained, and exercise your data protection rights, by contacting Bilr or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:
Not all personal data processed by Bilr can be accessed or controlled via the tools above. If you want to access or control personal data processed by Bilr that is not available via the tools above or directly through the Bilr products you use, you can always contact Bilr at the address in the How to contact us section or by using our web form.
We provide aggregate metrics about user requests to exercise their data protection rights via the Bilr Privacy Report.
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
If you use a Bilr product provided by an organization you are affiliated with, such as an employer or school, and you use your work or school account to access that Bilr product, that organization can:
When you use a Bilr product provided by your organization, Bilr’s processing of your personal data in connection with that product is governed by a contract between Bilr and your organization. Bilr processes your personal data to provide the product to your organization and you, and for Bilr’s legitimate business operations related to providing the product. As mentioned above, if you have questions about Bilr’s processing of your personal data in connection with providing products to your organization, please contact your organization. If you have questions about Bilr’s legitimate business operations in connection with providing products to your organization, please contact Bilr as described in the How to contact us section. For more information on our legitimate business operations.
With a Bilr account, you can sign in to Bilr products, as well as those of select Bilr partners. Personal data associated with your Bilr account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your Bilr account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your Bilr account, and enables other features.
If you sign into a service offered by a third party with your Bilr account, you will share with that third party the account data required by that service.
Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data. You can find more information on Bilr and our commitment to protecting your privacy at Bilr Privacy.
In the event of a conflict between this Bilr privacy statement and the terms of any agreement(s) between a customer and Bilr Products, the terms of those agreement(s) will control.
You can also about our Products’ features and settings, including choices that impact your privacy or your end users’ privacy, in product documentation.
If any of the terms below are not defined in this Privacy Statement or the OST, they have the definitions below.
General. When a customer tries, purchases, uses, or subscribes to Products, or obtains support for or professional services with such products, Bilr receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our legitimate business operations, and communicate with the customer. For example:
The Products enable you to purchase, subscribe to, or use other products and online services from Bilr or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.
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