bilr legal billing software

Your privacy is important to us. This privacy statement explains the personal data Bilr processes, how Bilr processes it, and for what purposes.

References to Bilr products in this statement include Bilr services, websites, apps.

Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions Bilr has with you and the Bilr products listed below, as well as other Bilr products that display this statement.

Personal data we collect

Bilr collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Bilr and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

How we use personal data

Bilr uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
  • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our products.
  • Personalize our products and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Bilr products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of a small sampling of voice data we have taken steps to de-identify to improve our speech services, such as recognition and translation.

Reasons we share personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Bilr-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Bilr and its customers.

How to access and control your personal data

You can also make choices about the collection and use of your data by Bilr. You can control your personal data that Bilr has obtained, and exercise your data protection rights, by contacting Bilr or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

  • Control the use of your data for interest-based advertising from Bilr by visiting our opt-out page.
  • Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Bilr.

Not all personal data processed by Bilr can be accessed or controlled via the tools above. If you want to access or control personal data processed by Bilr that is not available via the tools above or directly through the Bilr products you use, you can always contact Bilr at the address in the How to contact us section or by using our web form.

We provide aggregate metrics about user requests to exercise their data protection rights via the Bilr Privacy Report.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. Bilr apps use additional identifiers, such as the advertising ID in Windows described in the Advertising ID section of this privacy statement, for similar purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Products provided by your organization—notice to end users

If you use a Bilr product provided by an organization you are affiliated with, such as an employer or school, and you use your work or school account to access that Bilr product, that organization can:

  • Control and administer your Bilr product and product account, including controlling privacy-related settings of the product or product account.
  • Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your Bilr product and product accounts.

When you use a Bilr product provided by your organization, Bilr’s processing of your personal data in connection with that product is governed by a contract between Bilr and your organization. Bilr processes your personal data to provide the product to your organization and you, and for Bilr’s legitimate business operations related to providing the product. As mentioned above, if you have questions about Bilr’s processing of your personal data in connection with providing products to your organization, please contact your organization. If you have questions about Bilr’s legitimate business operations in connection with providing products to your organization, please contact Bilr as described in the How to contact us section. For more information on our legitimate business operations.

Bilr account

With a Bilr account, you can sign in to Bilr products, as well as those of select Bilr partners. Personal data associated with your Bilr account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your Bilr account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your Bilr account, and enables other features.

If you sign into a service offered by a third party with your Bilr account, you will share with that third party the account data required by that service.

Other important privacy information

Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data. You can find more information on Bilr and our commitment to protecting your privacy at Bilr Privacy.

In the event of a conflict between this Bilr privacy statement and the terms of any agreement(s) between a customer and Bilr Products, the terms of those agreement(s) will control.

You can also about our Products’ features and settings, including choices that impact your privacy or your end users’ privacy, in product documentation.

If any of the terms below are not defined in this Privacy Statement or the OST, they have the definitions below.

General. When a customer tries, purchases, uses, or subscribes to Products, or obtains support for or professional services with such products, Bilr receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our legitimate business operations, and communicate with the customer. For example:

  • When a customer engages with a Bilr sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.
  • When a customer interacts with a Bilr support professional, we collect device and usage data or error reports to diagnose and resolve problems.
  • When a customer pays for products, we collect contact and payment data to process the payment.
  • When Bilr sends communications to a customer, we use data to personalize the content of the communication.
  • When a customer engages with Bilr for professional services, we collect the name and contact data of the customer’s designated point of contact and use information provided by the customer to perform the services that the customer has requested.

The Products enable you to purchase, subscribe to, or use other products and online services from Bilr or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.

Search and artificial intelligence products connect you with information and intelligently sense, process, and act on information—learning and adapting over time.

Cookies Policy

Why we use cookies

We use cookies for different reasons, including to maintain security, improve your overall site experience, measure your visits to our sites, and enable Bilr marketing activities. In all of our interactions, we aim to be transparent about the cookies we use and to make it easy for you to control them.

What are cookies?

Cookies (and similar technologies) are a common feature used on almost all websites. A cookie is a small text file that is downloaded onto a device to allow a website to recognize it and to store some information about your preferences.

How you can control cookies

When you visit our sites, you will see a cookie banner that allows you to review and update cookie preferences. This is conditional on JavaScript being enabled and no extensions having been installed blocking the display. In the cookie preferences tool, you will be able to control cookies.

The banner will reappear periodically after you accept cookies.

You can also control your cookies on most popular browsers using browser settings. More information on how to do this is available here: or

Cookies on our sites

Our cookies are sorted into four purpose categories. These are:

  • Strictly necessary. These cookies are necessary for the underlying operation of the site or app or to display or enable functionality you have requested.
  • Performance and operation. These cookies are used in the management of a site or app, including to record visitor numbers and identify issues users are experiencing.
  • Site experience. These cookies are used to support your experience and include user-selected options and site navigation aids.
  • Marketing and personalization. These cookies gather information about your browsing. We also work with advertising partners to serve you personalized ads online.
  • More information about the specific cookies we use and their purpose is shown below. If you wish to use the preference tool to update your preferences please return to our website with JavaScript enabled.

Refund Policy

  • The package offered by Bilr are non-cancellable. In case you feel that the service details provided to you are not as per your expectations, you must bring it to the notice of our Technical Team or your Relationship Spoc. Bilr, after looking into your complaint will take an appropriate decision.
  • In case any customer is not satisfied with our services we can provide a refund for annual payment only if the non-satisfaction is intimated within one month from the time of subscription. The refunds will be made after deducting the Service Tax. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase.
  • Bilr, constitutes acceptance of the terms of this agreement in its present form without exception and also includes acceptance of any future revisions to the same. If the subscriber is dissatisfied with the services provided by Bilr then the sole and exclusive remedy available to the subscriber is to stop using the services and to terminate the Bilr account, by notifying us in writing. This does not absolve the subscriber of any dues which remain payable.
  • Bilr also reserves the right to disconnect the services to the subscriber in case of any of a number reasons, including but not exclusive to-negative address verification, nonpayment, violation of any terms of the contract agreement, usage of the service for any illegal or immoral activity etc.

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